PrestaShop support: we’ll fix what’s wrong with your store
Your store keeps getting slower, modules are acting up, and your current developer hasn’t found time for weeks? We hear that from clients all the time. We’ve been building, developing, and maintaining PrestaShop stores for 15 years, so we’ve seen most of these situations before. Tell us what’s going on. We’ll take it from there.
Key takeaways
- Slow store? We'll find the cause and speed it up, often several times over.
- Trouble with modules or how your store works? We diagnose, fix, and make sure the problem doesn't come back.
- Developer can't keep up? We'll take over full support for your store and clear the backlog.
- Platform not meeting your needs? We'll move your store to PrestaShop and build it out around your needs.
- Availability: 6 days a week, 12 hours a day (CET).
What clients usually come to us with
Every store is different, but the problems tend to repeat. If any of these sound familiar, you’re in the right place.
Your PrestaShop store is slow
Pages take several seconds to load, and customers bail halfway through checkout. We check the server, cache, modules, theme, and database, then speed the store up, often several times over.
Module problems
A module stopped working after an update, two add-ons are clashing, or something isn't calculating the way it should. We fix and configure it, and when needed, we build our own solution.
The store isn't working the way it should
White screen, 500 error, orders without payments, disappearing products. We look for the real cause instead of just treating the symptoms.
Your current developer can't keep up
Tasks sit for weeks, deadlines slip, and you're losing sales. We'll take over your store and get the backlog under control.
An update you're nervous about
Your store is heavily customized and you're worried an update will break it? We run it on a copy first, test it, and only then deploy it.
Integrations that keep failing
Stock levels don't match, orders don't reach your ERP or Base, and invoices need manual fixes. We diagnose and repair the connections between systems.
You don't need to know exactly what broke. Just tell us what you're seeing. We'll handle the rest.
The ECOMPLUS+ teamHow we work once you reach out
We want you to know what’s happening with your store from the very first call. That’s why we follow a simple, transparent process.
Report
You describe the problem by phone or through the form. No technical jargon needed.
Quick diagnosis
We check the store and tell you plainly what's wrong and how long the fix will take.
Fix
Once you approve, we start right away. Risky changes are made on a copy of the store first.
Check
We test that everything works: purchases, payments, shipping, and integrations.
Summary
You get a short recap of what we did and what else is worth improving.
Ongoing support
If you'd like, we stay with your store for the long haul and make sure problems don't come back.
We’re here when you need us
Store problems rarely show up at a convenient time. That’s why our team works 6 days a week, 12 hours a day and is ready to act right away, without unnecessary delays.
6 days a week
We're available even when many companies are off, because an online store sells on Saturdays too.
12 hours a day
A long working day means a ticket sent in the morning or afternoon doesn't wait until the next day.
We act right away
We don't leave tickets in a queue for weeks. As soon as we understand the problem, we get to work.
Clear communication
We tell you in plain English what we're doing, how long it'll take, and what it'll cost. No surprises on the invoice.
One-time help or ongoing maintenance
You can come to us with one specific problem or hand your store over to us for the long term. Both make sense, and the choice depends on how often you need support.
One-time help
You report a specific problem, and we diagnose it, quote it, and fix it. You pay for the work actually done, with no long-term contract.
Ongoing maintenance
A team that knows your store, regular updates, backups, and priority on tickets. A predictable monthly budget.
Ticket priorities
Not every problem is equally urgent. That’s why we assess every ticket by its impact on sales and set the order of work accordingly.
Critical
The store is down, payments aren't going through, or orders can't be placed. We handle these immediately.
High
A bug is getting in the way of sales, for example in the cart, search, or ERP integration.
Medium
The problem is annoying but doesn't block purchases. We schedule it as soon as possible.
Low
Small changes, visual tweaks, and improvements that we handle in the agreed order.
Safe by design: a copy, testing, and your approval
Fixing things shouldn’t create new problems. That’s why we follow clear rules when making changes to your store.
- Risky changes are made on a copy of the store first
- We take a backup before every deployment
- You approve changes before customers see them
- We deploy during low-traffic hours
- After deployment, we check purchases, payments, and integrations
- You get a summary of exactly what was changed
Custom modules and new features
We don’t just help when something breaks. We also build new modules and extensions of any complexity, modify purchased add-ons, and take over modules written by other developers. You’ll find examples of these solutions, from a price negotiator to an advanced loyalty program, on our page about PrestaShop B2B.
We’ll take over full support for your store
If your current arrangement isn’t working the way it should, you don’t have to live with it. We handle the handover calmly and without downtime: we run an audit, take over access, organize the documentation, and start with the tasks that matter most to you.
- Audit of code, modules, server, and security
- A backlog sorted by priority
- Handover of access and documentation from the previous developer
- The store stays up the whole time, with no interruption to sales
Updates and security
We regularly update PrestaShop and its modules, always after testing on a copy. We stay on top of security patches and backups.
Store monitoring
We keep an eye on whether the store is up, payments are going through, and integrations are exchanging data. We often react before customers notice a problem.
Ongoing fixes and development
Small changes, new features, theme modifications, and integrations. You have a team that knows your store inside and out.
Speed and results
We make sure the store stays fast and the path to purchase stays simple. That translates into better conversion rates and SEO.
Migrating to PrestaShop
If your current platform isn’t meeting your needs because it’s too limited, too expensive, or can’t keep up with your growth, we’ll move your store to PrestaShop. Then we’ll build it out around your scenarios with the B2B features, ERP integrations, and automations you’re missing today. See why PrestaShop is worth choosing.
Migration with no data loss
We move products, customers, orders, and content. We set up redirects so the store doesn't lose its Google rankings.
Built out around your needs
First we define how your store should work, then we choose the modules and build custom solutions.
15 years of PrestaShop experience
For 15 years, our team has been building, expanding, and supporting PrestaShop stores, from B2C shops to complex B2B platforms integrated with ERP systems. We’ll help you solve problems you may have been struggling with for months.
Our portfolio speaks for itself. Here are a few selected projects.
PrestaShop support FAQ
How quickly can you get to my store?
We start right after you reach out, during our team's working hours: 6 days a week, 12 hours a day (CET). First we diagnose the problem, and once you approve, we get to work on the fix.
Do you help with stores built by other developers?
Yes, we do it every day. We start by reviewing the store to get to know the code and modules, then we get to work.
Can you really speed up my store?
Most stores have plenty of room for improvement: the server, cache, heavy modules, images, or database queries. Once those are cleaned up, a store can run several times faster.
Do I have to sign a long-term contract right away?
No. You can hire us for a one-time fix. If the collaboration works out, it's easy to switch to ongoing maintenance.
How much does PrestaShop support cost?
It depends on the type of problem. After the diagnosis, we'll tell you clearly how long the fix will take and how much it will cost. You'll find ballpark rates on our pricing page.
Can you move my store from another platform to PrestaShop?
Yes. We migrate products, customers, orders, and content, set up SEO redirects, and then build out the store to match your expectations.
Tell us about your PrestaShop problems
We'll help quickly and thoroughly. Our team, with 15 years of experience building, launching, and supporting PrestaShop stores, is ready to take on your store right away.